Cancellation & Refund Policy

At Veer Herbals, we want you to have a smooth and satisfying shopping experience. Please read our Cancellation and Refund Policy carefully.

1. Order Cancellation

  • You can cancel your order within 12 hours of placing it, or before it is shipped.

  • Once the order is shipped, it cannot be cancelled.

  • To cancel your order, please contact us at:
    support@veerherbals.in or via our website contact form.

2. Returns & Refunds

For hygiene and safety reasons, we do not accept returns on opened or used products.

You can request a return or refund only if:

  • You received a damaged product,

  • You received the wrong product,

  • Or the product was missing from your order.

In such cases:

  • You must contact us within 48 hours of delivery.

  • Please share clear photos or video proof of the issue.

  • Once verified, we will offer:

    • A replacement, or

    • A refund, as per your preference.

3. Refund Process

  • Approved refunds will be processed within 5–7 business days.

  • The amount will be credited to your original payment method.

  • For COD orders, refunds will be issued via bank transfer/UPI.

4. Non-Returnable Items

We cannot accept returns for:

  • Used products

  • Opened packaging

  • Items without proof of damage

  • Products bought during sale or special promotions (unless damaged)

5. Contact Us

For cancellations, returns, or refund queries:
📧 support@veerherbals.in
🌐 www.veerherbals.in